Please note that you must combine at least 3 of the below export methods (Excel, Word & Bulk Media) to ensure the full data set is exported.


TABLE OF CONTENTS


Please watch the video below for a brief overview and then follow instructions provided for each view. 


Bulk Media Export (Project Owner)

The Bulk Media Export is a bulk export of all media (photos, videos, screen recordings) from your project. 

Only the project owner will have access to this.


This is only available when fieldwork is over. 

  1. Click on Manage Projects at the top right of the screen
  2. Click on the 3 dots to the to the right of the box your project appears in.
  3. Click on the Export media button and choose the target group who’s content you want to export and then click on Request Export.
  4. You will receive an email with the zip files organised by respondent (this can take a few hours to generate).
  5. Project Owners and Moderators can click on the respondent name and it will download a zip file automatically, unzip the file and you will see the media (photos and videos) uploaded by that respondent.
    • IMPORTANT! These links only remain active for 48 hours so please ensure you request these links when you have the time to complete the download.


This bulk media export does not include the captions they uploaded with the media, it only has the media file (photos and videos).


What does the bulk export look like? 

The bulk export consists of downloadable links—usually one to two links per respondent, though occasionally there may be three as a new file is created when the size limit (2GB) is reached.


Each link allows you to download a ZIP file for a given respondent.


  • The links are organised by respondent, each link is named (first name, initial of last name).
  • Once downloaded, each Zip file is named (Target group_respondent first name_ last name initial_ respondentID)
  • Then, each file (media file) within the folder is named (task name_responseID)


The response ID can then also be found in the Excel file (column R) to allow you to cross reference the data as needed.

Excel Export

An Excel export includes all written content including respondent Notes, captions, comments, researcher Notes, transcripts, and it also includes the an individual download media link for each photo, video and screen recording. 

  1. On the Dashboard view, make sure you have filtered to the information you need to export (for example by Project or Respondent etc) and then click on the Search Icon.
  2. Click on that Export button to the right of the screen and there are 2 options, Export to Word and Export to Excel.
  3. Click on Export to Excel and an excel download will be triggered straight away, usually to your Downloads folder.


Task List Export

You can export the Task List for a specific project to view or share the respondent experience offline. There are two ways to do this:


Option 1: From the Manage Projects tab

  1. Navigate to the Manage Projects tab.
  2. Filter to find the project you want to export.
  3. Tap the pencil icon (✏️) in the top right corner of the project card.
  4. In the panel on the left, tap Preview as Respondent under the "Add Respondents" section.
  5. Select the appropriate Target Group, then tap Export.



Option 2: From the top of the Task List

  1. Scroll down to the top of the Task List section within the project.
  2. Just above the Introduction, on the right-hand side, you'll see the Preview as a Respondent and Export buttons.
  3. Tap Export to generate and download the list.

Journey Map (if enabled on your project)

Please find instructions on this here: Downloading the Journey Maps

Experience Graph (if enabled on your project)

Please find instructions on this here: Experience Graph

Reels

Please find more instructions on this here: Download Reel

Word Cloud

Please find more instructions on this here: Keywords

Tag Cloud

Please find more instructions on this here: Tags

Respondents View

Please find more instructions on this here: Downloading the Respondents View data

Task Completion View

Please find more instructions on this here: Exporting Completion Levels


Recruitment Exports


You can export both your Screener and your list of Applicants from the Recruitment tab. Below are the steps for each export type.


1. Export Screeners

Please note: You can only export a screener while it is in Draft mode. Once the screener is Live, this option is no longer available.

  1. Go to the Recruitment tab.

  2. Locate the Recruit you want to export, and tap the Edit button on the right.

  3. Complete or review your Recruit setup.

  4. On the Questions page (step 3 of the setup), tap the Download to Word button in the top right corner.
    Insert Screenshot


This will generate a Word document version of your screener for easy offline review or sharing.


2. Export Applicants

  1. Go to the Recruitment tab and select your Recruit.

  2. Tap the Download Respondents button in the top right corner.

This will export all applicant data collected so far in a spreadsheet format.